THANK YOU FOR VISITING THE LULUSILK WEBSITE！
So we are clear about the terminology we are using, when we use the phrase “personal information” in this Policy, we mean information that is capable of being associated with or could reasonably be linked with you, such as your name, email, mobile number, or other types of information.
We are not responsible for the content or privacy practices on any website not operated by LULUSILK to which this Site links or that links to this Site.
WHAT WE COLLECT
Information Gathered from Visitors to Our Site
Information we collect includes the referring URL, your Internet protocol (“IP”) address, Internet service provider, which browser you used to come to the Site, date/time stamp, the country, state or province, the pages of our Site that you viewed during your visit, and any search terms you entered on our Site. We gather this information to help provide an efficient, meaningful and customized experience for visitors to the Site. The information allows us to administer the Site, analyze site activity, and diagnose problems with our server and software.
Information You Provide When Using our Services
If you provide information about yourself by registering on a page, filling out a survey, subscribing to our mailing list, completing an order, entering a contest, or otherwise voluntarily telling us about yourself or your activities, we will collect and use that information to respond to your requests, identify user preferences, alert you to new information, products, and services that we offer, improve our services and the content of the Site, and provide products on your behalf.
Order Process. During the process of placing an order on the Site, you will be prompted to provide us or our payment processing vendors with certain personal information, including your name, shipping and billing address(es), phone number, email address, and credit card information. We use third-party service providers and Authorize.net to host our checkout process and to process your payments. These third-party service providers collect, use, and process your information, including your payment information, on our behalf and only for the purposes we request, in accordance with their privacy policies.
We receive information about your purchase, including your name, email address, billing and shipping address(es), and payment processor (but not your credit card information), and use this information to verify and fulfill your order, to communicate with you about your order, and for marketing purposes. When you purchase or return a product, we collect information about the transaction such as the product details, date and location of the transaction, and any reasons provided for a return. If we encounter a problem when processing your transaction, your personal information may be used to contact you.
Account Creation. You may choose to create an account to receive regular updates from us, move through the checkout process faster, store multiple shipping addresses, and view and track your orders and product purchase history. When you create your account, you will be prompted to provide your name, email, and a password. You are not required to create an account to use the Site.
We may use the information you provide during the order process and from your account to customize messages we send about products, offers, surveys, promotions, events, and news we think may interest you and tailor your experience on the Site.
Email Addresses. Several locations of the Site permit you to enter your email address for specified purposes, including to register for a contest or sweepstakes; to request we notify you of new products, new product styles, or product sizes; and/or to sign up for email newsletters, special offers, and other marketing communications. Your participation in a contest or sweepstakes is completely voluntary, so you have a choice of whether to participate and disclose information to us. We use this information to notify contest and sweepstakes winners and to award prizes. We may post the names and cities of contest and sweepstakes winners on the Site. By entering a contest or sweepstakes, you may receive our email newsletter, special offers, and surveys.
Our marketing emails tell you how to opt-out or unsubscribe. If you opt-out of marketing emails, we may still send you non-marketing emails and notifications, which may include information about your account, our business dealings with you, and updates regarding our policies.
Text Marketing and Notifications: You may sign up for text notifications on the Site. By doing so, you agree to receive recurring automated marketing messages at the phone number provided. Consent to receive text notifications is not a condition of purchase. You may opt out of receiving text notifications by replying STOP to the last message received. You may also reply HELP for help. Message and data rates may apply.
Product Reviews. You may choose to submit a product review. If you post a review, we may ask for your name, email address, and interests. You may also choose to submit photos or videos. If you submit a review, we will keep your email address and full name private. The content of reviews is public so any personal information that you submit as part of a review can be seen or used by other visitors to the Site. We are not responsible for any personal information that you choose to submit as part of your review.
We may share your information in the following ways:
Service Providers. We work with third parties to perform certain functions on our behalf (“Service Providers”). For example, we use Service Providers to process and fulfil orders, process payments, deliver packages, and perform services related to the design, maintenance, and improvement of the Site and our database and related systems. These Service Providers may have access to certain personal information needed to perform their business functions, but may not use or share that personal information for purposes outside the scope of their functions performed on our behalf.
Legal Compliance. We may also disclose your information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law.
Protect Rights. We also may share personal information to protect the rights and property of LULUSILK, our agents, customers, and others, including by enforcing our agreements, policies, and Terms of Service.
WE DO NOT SELL PERSONAL INFORMATION
We will not sell (or trade or rent) your personal information to other companies.
WHERE WE STORE AND HOW WE SECURE YOUR PERSONAL INFORMATION
We are committed to protecting the security of your Personal Information. The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all transactions through the Site. We have taken certain physical, administrative, and technical steps to help safeguard the information we collect from and about you. While we take steps to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.
LINKS TO OTHER WEBSITES
Our Site is not directed at children under the age of 18, and we do not knowingly collect information from children under 18 with or without consent from their parents or guardians. If we learn that a user is under 18 years of age, we will take steps to remove that user's personal information from our databases and to prevent that user from utilizing our services.
We reserve the right to change or update this Policy from time to time. If we make any changes, we will change the Last Updated date below. We also may provide additional notice, as applicable, depending on the type of change. If you object to any changes, you may stop using the Site and/or services. Your continued use of the Site and/or services after we publish or otherwise provide notice about our changes to the Policy means that you have read and understood the updated Policy.
WHAT TO DO IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR INFORMATION